Field Service Engineer- Omaha, Nebraska

Roche•Indianapolis, IN

4d•Onsite

About The Position

At Roche, we are driven by a mission to create a healthier future by advancing science and ensuring access to healthcare. Our culture values personal expression, open dialogue, and genuine connections, where individuals are embraced for their unique qualities and can thrive both personally and professionally. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving and making a significant impact on patient care. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. We are committed to employee development and foster a work environment that values respect and empowerment, offering exciting career prospects.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field, plus 1-2 years of progressive experience repairing or servicing complex mechanical, system hardware and software, or networking, or wireless networking.
Successful completion of training or certification as defined by RD Services Leadership and policy.
Possess strong customer service skills to ensure positive customer relationships

Nice To Haves

8+ years of progressive experience, OR a Bachelor's degree (Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field) in a relevant field plus 4+ years of progressive experience.
Some IT experience preferred
Advanced knowledge of electronics, electro-mechanical systems, and information technology

Responsibilities

Travel to customer sites to showcase expertise in technical repair and installation for Roche assigned product lines.
Offer valuable service to laboratory customers in the assigned territory.
Provide routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues.
Perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities.
Contribute to quality improvement.
Focus on maximizing customer satisfaction.
Provide support after hours, on weekends, and holidays as required.
Serve as an internal technical resource that can train and mentor other FESs in the region.