Field Service Engineer - TAP, (Ambr) - Greater Philadelphia Area

Sartorius•Home Office United States of America, PA

31d•$70,000 - $90,000•Remote

About The Position

Sartorius has a remote-based position for a Field Service Engineer. In this role, you will act as a critical partner to our clients, managing all on-site installation, repair, maintenance and test tasks. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

Requirements

Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience
At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment
Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement
Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous
Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems)
Valid driver’s license and ability to obtain a passport for customer travel requirements
Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions
Strong communication skills with the ability to train customers and build effective working relationships
Comfortable using MS Office applications and maintaining accurate service documentation

Nice To Haves

Knowledge of calibration processes (e.g., temperature, volume)
Exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus

Responsibilities

Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance
Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution
Document fault-finding data and provide structured feedback on product performance to customers and internal teams
Perform selected in-house service activities at the Delaware office as required
Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses
Make informed decisions on equipment repairs in line with service level agreements and customer contracts
Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination
Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service