Field Service Engineer
About The Position
Ensure the reliability, safety, and performance of advanced imaging equipment by delivering hands-on technical service, maintenance, and customer support that keeps patient care running without interruption. At SimonMed Imaging, the Field Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing diagnostic imaging equipment across clinical sites. This role ensures MRI, CT, and X-Ray systems remain fully operational, safe, and compliant so patients can receive timely, high-quality imaging services. This is a highly technical, field-based role that combines engineering expertise with customer service and operational responsiveness. If you thrive in solving complex equipment challenges and enjoy working in dynamic healthcare environments, this role offers meaningful, hands-on impact every day.
Requirements
- Bachelor’s degree in electrical engineering, biomedical engineering, electronics, or computer science required
- 3–5 years of experience in imaging equipment service or related technical field
- Experience with MRI, CT, and/or digital X-ray systems required
- Strong troubleshooting, mechanical, and technical problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and serve as a technical resource to others
- Willingness to participate in on-call rotation, including weekends and evenings
- Ability to travel domestically as needed
- Strong computer skills and professional phone etiquette
- Frequent standing, walking, bending, and hands-on technical work
- Ability to lift and carry up to 50 pounds
- Requires good visual, auditory, and manual dexterity
- Exposure to clinical and technical environments with varying site conditions
Nice To Haves
- OEM training (Siemens, GE, or equivalent) strongly preferred
Responsibilities
- Perform installation, troubleshooting, repair, and preventative maintenance on MRI, CT, and digital X-Ray equipment to ensure optimal performance.
- Diagnose equipment issues, collaborate with manufacturers and operators, and resolve technical problems efficiently to minimize downtime.
- Maintain daily communication with clinical teams and customers, ensuring clear updates, timely follow-up, and strong service relationships.
- Maintain accurate service logs, documentation, and maintenance records in alignment with company standards and compliance requirements.
- Travel, respond to on-call needs, and work occasional evenings or weekends as operational demands require.
- Follow all safety protocols, operational guidelines, and regulatory standards to ensure a safe clinical environment.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- 401(k) eligibility
- Pet Insurance
- Paid holidays
- PTO
- Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
