Field Service Engineer - Must be within 2.5 hour drive of Campo, CA
About The Position
Support a fielded Border Patrol surveillance system that provides situational awareness in support of the Border Patrol’s mission. The system is deployed along the southern border of the United States. The role suits someone who enjoys working outdoors, can manage time efficiently, works well with a team, and is willing to learn and adapt to new technology. The position is remote, but the employee must live within a 2.5-hour drive of Campo, California, and travel daily to customer sites in the assigned area. GDIT provides a company vehicle. Travel is 50–75%, and the scheduled work week is 40 hours. The Field Service Engineer provides on-site and remote troubleshooting, diagnosis, repair, installation, configuration, testing, maintenance, and customer support for company equipment and systems. The role includes analyzing hardware, software, and network issues; helping customers use and maintain systems; preparing training materials and technical reports; documenting service visits; and coordinating with customer, sales, product, and engineering teams. The position reports to the service manager in the department. Applicants must be U.S. citizens, have a valid driver’s license, be able to obtain a Public Trust BI clearance, and be able to lift at least 35 pounds. A high school diploma is mandatory; a Bachelor of Science is preferred. At least two years of related experience is required.
Requirements
- U.S. citizenship is required.
- Must have a valid driver’s license.
- Must be able to obtain a Public Trust BI clearance.
- Must be able to lift at least 35 pounds.
- At least 2 years of related experience is required.
- High school diploma is mandatory.
- Proficiency in troubleshooting hardware, software, and networking issues.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong customer-service orientation and problem-solving mindset.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Must be able to drive daily to customer locations, including remote sites, in the assigned area of responsibility.
Nice To Haves
- Bachelor of Science degree preferred.
- Previous experience in information technology, network operations, or security operations centers may be helpful.
- Experience with communication systems, including microwave, radar, and video surveillance systems, is a plus.
Responsibilities
- Provide on-site troubleshooting, diagnosis, and resolution of technical issues with equipment and systems.
- Conduct root-cause analysis of hardware, software, and network issues to restore functionality.
- Promote and provide GDIT products or services at government customer locations and work to maximize customer satisfaction.
- Advise and guide customers on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.
- Install, configure, and test equipment and systems according to client specifications and GDIT guidelines and procedures.
- Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
- Serve as a liaison between the GDIT program and customers, maintaining productive relationships and clear communication.
- Prepare training documents and train end users in system use, maintenance, and troubleshooting.
- Provide remote troubleshooting support to government clients when on-site visits are not feasible.
- Respond promptly to customer needs and help resolve issues.
- Create performance reports and standard operating procedures, and manage complex projects across sectors or states.
- Document service visits, including issues identified, solutions provided, and future recommendations.
- Report recurring issues and potential improvements to program engineering and product teams.
- Coordinate with sales, product, and engineering teams to support service quality and customer satisfaction.
- Support GDIT business plans and initiatives while maintaining attention to detail and organization.
- Follow company and industry privacy regulations, prepare technical reports, present to customers, and cultivate commercial relationships and vendor partnerships.
- Drive to customer sites in the assigned area to perform routine maintenance and troubleshooting.
- Provide field support by servicing sites and delivering or installing equipment, and resolve maintenance and operational issues.
Benefits
- 401(k) with company match
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Full-flex work weeks where possible
- Paid vacation, sick and personal time, holidays, parental leave, military leave, bereavement leave, and jury duty leave
- Short- and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
- Paid education and certifications
- Professional growth opportunities
- Internal mobility support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
