Field Service Engineer- Bakersfield, CA

General Motors•Work From Home - California, CA

5d•$82,500 - $126,600•Remote

About The Position

General Motors Field Service Engineers (FSEs) provide on-site professional automotive and business support to GM’s retail and wholesale communities. They diagnose and direct repairs on customer vehicles, resolve escalated product concerns, support territory management, and work to prevent vehicle repurchases and reduce warranty expense. The role also evaluates dealership comeback processes and service readiness and supports Techline products at dealerships. The position is remote, with recurring visits to dealerships in the assigned territory. The selected candidate must live in the territory or relocate to Bakersfield within a 30-mile radius. For retail support, the FSE provides third-level on-site assistance for escalated technical issues, responds promptly to high-risk vehicle cases, works with GM and dealership teams on customer concerns and potential repurchases, and helps improve dealership processes, training, technician staffing, and service readiness. The FSE manages dispatched cases through resolution and maintains relationships with dealership management, particularly service departments. For wholesale support, the FSE builds relationships with GM national and regional service, quality, and engineering organizations and serves as a field resource for automotive technical product information. The role handles escalations, submits field product reports, supports arbitration hearings and legal cases, and recommends ways to reduce warranty waste. The salary range is $82,500–$126,600, with potential incentive pay based on company, job-level, and individual performance. GM offers benefit programs that include health and wellbeing coverage, retirement savings, paid vacation and holidays, tuition assistance, employee assistance, and GM vehicle discounts.

Requirements

2–5 years of extensive hands-on automotive dealership service department, vehicle diagnostic, or repair experience.
Valid driver’s license and clean driving record.
Proficiency with MS Office applications, including Word, PowerPoint, Excel, and Outlook, or equivalent email/calendar applications.
Ability to manage, resolve, document, and close dispatch cases within required timeframes.
Ability to work with minimal direction and self-train to maintain and increase skills.
Ability to create and provide specialized training.
Excellent communication and time-management skills, including prioritizing and delivering critical services.
Self-motivated, proactive approach to meeting and exceeding customer expectations.

Nice To Haves

History of maintaining customer satisfaction across a territory with multiple customer locations.
10 or more years of hands-on automotive dealership service department or equivalent vehicle diagnostic and repair experience.
Proficiency with Pico Scope.
10 or more years of customer handling, support, sales, administrative, computer, or other business skills applicable to the FSE position.
Experience setting up computer hardware and with internet and wireless communications.
ASE certifications and recertification at required intervals: A1–A9 plus Master Technician certification; T1–T8 plus Master Technician certification; and L1, L2, and L3.
Knowledge of LAN/WAN IT infrastructure.

Responsibilities

Provide third-level, on-site support for automotive technical issues escalated through GM’s Technical Assistance Center and FSE Dispatch Center.
Respond promptly to dispatch cases involving vehicle-down concerns or potential repurchases.
Work with District Manager Parts and Service, Regional Business Resource Managers, the Business Resource Center, and dealership teams to prevent repurchases and reduce warranty expense.
Identify high-risk vehicles in the assigned area and help dealers address them quickly.
Review dealership comeback processes, help establish or improve processes where needed, and engage regional teams when support is required.
Review Preliminary Information bulletins with dealership service personnel and inform TAC Escalation Team Agents about authorized field-fix information.
Provide ad hoc dealership training on technical information, Techline tools and applications, and diagnostic tools and equipment.
Take ownership of dealership concerns, including buyback-related and Techline tool problems, and follow through to resolution.
Resolve dispatched customer concerns by phone or at dealership locations.
Report on dealership service readiness and overall state of health to help prevent buybacks.
Assist dealership service management with technician recruitment and retention by reviewing Technician Pipeline options when technician shortages contribute to buybacks.
Build and maintain relationships with dealership management, particularly service departments.
Develop relationships with GM national and regional service operations, vehicle and powertrain quality, and engineering personnel, focusing on product quality and reducing potential repurchases.
Represent GM in the field as a primary resource and spokesperson for automotive technical product information.
Attend to requests from GM wholesale personnel routed through the TAC and FSE Dispatch Center escalation process.
Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering.
Support Better Business Bureau arbitration hearings and legal cases, including lemon-law lawsuits.
Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team.

Benefits

Medical, dental, and vision benefit options.
Health Savings Account and Flexible Spending Accounts.
Retirement savings plan.
Sickness and accident benefits.
Life insurance.
Paid vacation and holidays.
Tuition assistance programs.
Employee assistance program.
GM vehicle discounts.
Incentive pay program with payouts based on company performance, job level, and individual performance.