Field Service Engineer

ICU Medical•King of Prussia, PA

17d•Onsite

About The Position

Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory.

Requirements

Must be at least 18 years of age.
High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience.
Minimum of 3 years of experience in a technical vocation.
Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption.
Strong cGMP, process and product knowledge.
Excellent verbal and written communication skills.
Valid driver’s license.
Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer sites.
Must be eligible for the corporate credit card.
Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices.

Nice To Haves

Healthcare background preferred.

Responsibilities

Drive to customer locations on a daily basis.
Provide product testing & investigation and repair of devices at customer location.
Electromechanical device installation for field-serviceable equipment.
MedNet support.
MedNet device configurations.
Install MedNet drug libraries as needed.
Provide customer Technical In-Service training.
Register Oracle Service Requests via laptop.
Implement hardware & software device updates via technical field projects.
Provide billable (i.e. non-warranty) field repair services.
Utilize the Field Service Basic Operating Procedures.
Management of Test Equipment.
Maintain inventory of field spare parts.
Proper expensing of all travel costs.