Field Service Engineer

CFO Trane U.S. -CFO • Davidson, NC

3d • Onsite

About The Position

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Trane Technologies in Davidson, NC is hiring for a Field Service Engineer to join our team.  In this role, you oversee our technicians and service providers in all matters related to operation, maintenance, service, and repair of Refrigeration systems.  These activities may be remote and consultative or will require direct interaction on site at a customer’s facility. The primary focus of the Field Service Engineer is to solve problems, provide solutions, ensure quality, and facilitate timely job administration based on the customer’s financial and performance criteria.

Requirements

• Requires an Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience.
• Must have at least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification.
• Strong communication, leadership, teamwork, initiative, and sound decision-making skills are needed to work effectively across all levels of the organization.
• Candidates should have broad mechanical repair knowledge, strong Microsoft Office and mobile device skills, and be able to travel up to 40%.

Nice To Haves

• Bachelor’s degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership are preferred.

Responsibilities

• Provide remote technical support to installing contractors and field technicians to ensure break/fix repairs align with Trane guidelines.
• Conduct site assessments as needed based on service call reviews and customer requirements.
• Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.
• Deliver scheduled after-hours, weekend, and holiday technical assistance to service technicians.
• Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost-saving opportunities.
• Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.
• Support hiring, training, compliance, and technical development of internal and third-party service personnel.
• Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.
• Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction.
• Directs, assists, and organizes onsite construction crews(subcontractors) as necessary to meet project milestones including start up and quality.
• Provide guidance and training Day 1 with installation crews, including installation playbook review, pictures, and quality expectations.

Benefits

• Health insurance
• Holistic wellness programs that include generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off, including in support of volunteer and parental leave needs
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree