Field Service Engineer

SYNTEGON

1d•Remote

About The Position

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging. The role involves installing, commissioning, and maintaining Syntegon Secondary Packaging equipment globally, requiring approximately 80% travel. Responsibilities include routine maintenance, troubleshooting electrical, mechanical, and software issues, providing customer training, responding to breakdowns, and supporting product trials. The engineer will also identify opportunities for machine upgrades and maintain up-to-date product knowledge. Support for the manufacturing facility in Bristol is also required.

Requirements

Qualifications in Mechatronics, mechanical or electrical engineering
Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms
Ability to working under own initiative and skills
Understanding correct methods of mechanical fitting from changing bearings to setting up machinery
Adjusting high speed packaging machinery to achieve optimum efficiency.
Ability to find and identify worn and damaged parts from assembly drawings
PLC theory and practice.
Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageous
Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale
An understanding of high level of customer service
Ability to prioritise work to challenging deadlines
Good communication skills
Ability to work remotely, often overseas in a variety of locations in different time zones
Full driving license

Nice To Haves

Experience in a previous field service role is desirable.
Exposure to FMCG manufacturing industry – food and packaging would be an advantage
Packaging engineering and technical skills desirable

Responsibilities

Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.
Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.
Carry out routine maintenance and planned servicing according to service agreements and schedules.
Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.
Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
Produce detailed reports following site visits and submit relevant expenses in a timely manner.
Support product trials and identify opportunities for machine upgrades and modernisation.
Maintain up-to-date product knowledge through ongoing training.
Support the manufacturing facility in Bristol when required.