Field Service Engineer (Field Remote - OH, KY, MI, PA, IN)

PerkinElmer•US Remote - OH, OH

1d•$65,000 - $80,000•Remote

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Field Support Technician: Performs client-site servicing, repair and/or installation of company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Location: Field remote involving travel within the assigned territory of OH, MI, IN, KY and PA with most clients located in or near OH. Candidate must be located in one of the coverage states but ideally in or near Columbus, OH. Company provides car that can also be used for personal use.

Requirements

Technical Degree or equivalent work history
Travel approximately 80% including overnights but usually not including weekends.
Knowledge of GMP and Plant Safety Protocols
Strong interpersonal skills, team player with customer satisfaction focus
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Licensed driver
Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role

Nice To Haves

Background in Food Science or Food/Grain Processing

Responsibilities

Complete preventative maintenance on either Delta or Perten Instruments equipment within the region. The Field Service Engineer will work with Service Coordinator to firm up schedule with customers, confirm all prerequisites are in place, and complete the work.
Complete installs for either Delta or Perten Instruments equipment. The Springfield, IL office will coordinate this activity with the Field Service Engineer. The install will consist of setting up the instrument with appropriate calibrations, and qualifying the instrument. The Field Service Engineer will need to coordinate with Specialist to get training completed. This duty will also require site surveys before installation when required.
Complete minor repairs for Delta Instruments on location with guidance from Specialists. This will need to be managed by the Field Service Engineer. Other Field Service Engineers or Service Technicians may be called on to manage these commitments.
Due to complexity of instrument integration into customer’s networks, the Field Service Engineer will need to coordinate with Specialists for communication and security protocols to work with customer’s systems.
Provide assistance with Application Support on all equipment.
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organizational awareness of other functional groups and product lines