Field Service Tech - Digital Print (Northern OH and MI)

Millcraft•Cleveland, OH

3d•Hybrid

About The Position

Millcraft is looking for a team-oriented Field Service Technician to maintain the Wide Format, Direct to Garment (DTG) and Direct to Film (DTF), and Digital (Inkjet and Toner) printing equipment and make sure basic mechanical needs are being met. The ideal candidate will primarily support our markets in the areas of Ohio and Michigan. You are responsible for performing highly diversified duties including installing equipment, investigating, and resolving technical problems with equipment, and eliminating future operational or service difficulties to support the achievement of Millcraft’s goals and objectives.

Requirements

High School Diploma or Associate Degree and/or two to five years of relative work experience and/or training; or equivalent combination of education and experience in wide format printers
Experience performing troubleshooting and repairs of inkjet heads
Ability to read and interpret equipment manuals
Proficient in Microsoft Office, including Word, Excel, and Outlook.
Proficient in Adobe Suites and Corel Draw
Must have valid driver’s license and comfortable driving own car
Ability to travel up to 95%, including after-hours and weekend assignments
Excellent analytical skills, accuracy, troubleshooting, and attention to detail
Strong organizational, written, and verbal communication skills
Sales experience selling or servicing wide-format inkjet printers (Mimaki, Mutoh, Roland, etc.) and plotters, DTG, DTF
Strong expertise in developing, implementing, and communicating channel programs
Maintain a professional appearance
Ability to lift items that weigh a minimum of 50lbs regularly as well as stand for long periods of time and bend, stoop and climb repetitiously throughout the day

Responsibilities

Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Provides on-site technical assistance to help troubleshoot and repair equipment
Maintains records of performance reports
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
Ensure a safe working environment by strictly following all safety protocols and standards, including immediately reporting unsafe conditions, near-misses, and incidents
Demonstrate Millcraft’s Core Values: Family, Passion, Aspire, Responsible, Deliver, and Fun, in daily leadership, decision-making, and interactions
Perform other duties as required by the business, recognizing attendance as a fundamental job function
Travel to customer locations is required for this role.