Digital Print Service Manager

BHS Corrugated & Robotics • Charlotte, NC

1d • Hybrid

About The Position

BHS Corrugated is seeking an experienced Digital Print Service Manager to lead their Digital Print Service team across North America. This is a high-impact leadership role overseeing a geographically distributed team of service leaders, technical specialists, operators, electrical technicians, and mechanical technicians supporting their growing Digital Print install base. The role offers the opportunity to build teams, develop leaders, improve customer performance, influence the growth of the Digital Print service business, and help shape how BHS supports its customers across North America.

Requirements

• 7+ years of management experience leading technical and/or field-based teams
• Experience managing multiple levels of an organization is strongly preferred
• Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service is a major plus
• Strong customer relationship and service leadership skills
• Experience managing budgets, controlling costs, and driving business performance
• Enough electrical, mechanical, and technical knowledge to confidently lead technical teams
• Ability to lead a geographically distributed team
• Ability to travel to customer locations as needed

Responsibilities

• Lead and develop the Digital Print Service organization
• Oversee field service operations, technician scheduling, dispatch, and coverage
• Lead Onsite Digital Print Supervisors and technical specialists
• Drive equipment uptime, OEE, first-time fix rate, MTTR, and customer satisfaction
• Own staffing, workforce planning, training, and team development
• Manage service revenue, budgets, costs, and profitability
• Ensure successful execution of Digital Print projects from startup through ongoing lifecycle support
• Serve as the senior escalation point for complex customer and service issues
• Partner across electrical, mechanical, operations, and print-process teams to continuously improve performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed