Field Service Engineer

ASML • Austin, TX

4d • Onsite

About The Position

As a Field Service Engineer - Cymer at ASML you will be part of a team of engineers who help our organization install, repair and maintain Cymer laser equipment at customer sites. You ensure that our systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. Position will be direct support for Tesla Austin. Shift will be Monday-Friday 8-5 with opportunity for overtime after hours and the weekends. Will also help support Samsung Austin, Samsung Taylor, NXP, and Infineon when needed.

Requirements

• High School Diploma or equivalent experience is required.
• 5 plus years of technical experience working with electronics is required.
• Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers, is required
• Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView.
• Oral and written English language skills required.
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).

Nice To Haves

• Cymer laser experience is highly preferred.
• Ability to read and analyze opto-mechanical and electronic schematics.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines and has the ability to identifies bottleneck and drive improvements.
• Has led one installation or significantly contributed to the successful installation of products at multiple sites.
• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
• Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.

Responsibilities

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
• Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
• May provide service education to customer’s service and operations staff.
• Ensures that parts are available and as specified for service requirements and maintains appropriate tools are on hand and as required.
• Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
• Must be wiling to work nights and weekends.
• Support on-call for weekends and nights.
• Able to work Compressed Work Week shift.
• Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

Benefits

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED