Field Service Engineer

Diasorin•Chicago, IL

13d•Onsite

About The Position

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. This role involves maintaining an inventory of parts and supplies, installing and repairing scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region. The engineer will manage an expense account, service tools, and spare parts inventories, interface daily with internal and external customers, submit written reports, and utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions. Meeting daily service repair needs and driving customer satisfaction through service excellence is paramount. Exercising judgment within defined procedures, standards, and company policies is mandatory, as is compliance with field service technical standards. The role also requires meeting departmental expectations regarding response time, PM completion rates, service callbacks, and customer satisfaction survey results. Service is provided Monday through Friday, typically between 8 a.m. and 6 p.m., occasionally requiring extended workdays. Other duties as assigned.

Requirements

Technical school or military technical training equivalent in Electronics Technology or Computer Science required
1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
High mechanical aptitude and good problem solving/communication skills (High proficiency)
Fluency in English as well as local language of the residential country is required (High proficiency)
Knowledge of electronic measuring equipment (Low proficiency)
Ability to work with a team (Medium proficiency)
Customer relationship skills. (Medium proficiency)
Valid Passport or eligibility required required

Nice To Haves

Biotechnical training or associate degree or higher in an engineering discipline a plus preferred

Responsibilities

Maintain inventory of parts and supplies
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
Manage an expense account, service tools and spare parts inventories.
Interface daily with internal and external customers
Submit written reports
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting daily service repair needs and driving customer satisfaction through service excellence
Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory
Compliance of field service technical standards is required
Meeting departmental expectations regarding the following: Response time PM completion Rates Service callbacks Customer Satisfaction Survey Results