Field Service Engineer

MMT•West Palm Beach, FL

1d•Onsite

About The Position

MMT supports advanced automation systems used in the production of medical devices around the world. Our equipment plays a direct role in manufacturing precision components used in minimally invasive procedures. We are looking for a Field Service Engineer I who is eager to build technical depth, grow within a structured service organization, and gain hands-on experience with complex automation systems. This is an entry-level role designed for someone with foundational technical experience who wants to develop into a subject matter expert over time. You will initially focus on SYNEO equipment, with immediate cross-training on Glebar systems and exposure to other MMT equipment platforms. The long-term expectation is that you will become a technical expert on SYNEO equipment while broadening your skill set across additional brands. If you enjoy troubleshooting, working directly with customers, and learning how machines operate at a detailed level, this role provides strong technical growth and clear advancement pathways.

Requirements

Foundational troubleshooting skills across mechanical, electrical, and basic control systems.
Ability to read schematics, blueprints, and understand basic GD&T principles.
Familiarity with measuring and inspection tools such as micrometers and CMM equipment.
Basic understanding of machining processes including grinding, milling, and turning.
Solid problem-solving skills and the ability to work independently when needed.
Strong time management and comfort working in a fast-paced environment.
Clear and professional communication skills with customers and internal teams.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Associate degree or technical certification in Mechanical, Electrical, Engineering Technology, or related field — or equivalent hands-on experience.
1–4 years of experience in field service, equipment assembly, or applications support.
Valid driver’s license with a good driving record.
Ability to lift up to 50 lbs. and work in industrial manufacturing environments.
Willingness to travel, including overnight stays.

Responsibilities

Technical Support & Field Service Serve as the first point of contact for troubleshooting basic equipment issues.
Perform installation, routine maintenance, and repairs on designated automation systems.
Assist with field modifications, upgrades, and preventative maintenance activities.
Escalate complex issues to senior engineers while actively participating in the resolution process.
Provide “eyes on” support and equipment health checks across multiple MMT platforms.
Technical Learning & Development Read and interpret electrical schematics, mechanical blueprints, and basic GD&T.
Work alongside senior engineers to build troubleshooting capability.
Gain exposure to capital equipment used in regulated medical device manufacturing environments.
Participate in hands-on cross-training across supported brands.
Documentation & Compliance Maintain accurate service logs and customer interaction records.
Complete repair documentation and case notes in accordance with company standards.
Follow safety and regulatory requirements, including Occupational Safety and Health Act , Federal Food, Drug, and Cosmetic Act , and Health Insurance Portability and Accountability Act guidelines as applicable.
Properly maintain tools, diagnostic equipment, and testing instruments.