Field Service Engineer (Phoenix)

Veeco • Cleveland, OH

13d • $59,975 - $79,966 • Onsite

About The Position

Veeco is seeking an ambitious Field Service Engineer to learn Veeco’s technology and drive customer satisfaction through customer support. The role is based in Phoenix, Arizona, with up to 85% travel, and involves supporting Veeco Annealing and Lithography equipment through installation, calibration, preventative maintenance, and troubleshooting. The engineer will perform work at customer sites, communicate with customers, and support equipment-related technical and field activities. The role requires travel within North America, with occasional international travel.

Requirements

• Bachelor’s degree in engineering or a related technical area and at least 2 years of experience; an equivalent combination of education and experience will be considered.
• Positive attitude and excellent communication skills, with the ability to communicate clearly and work effectively with customers, management, and peers.
• Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls.
• System integration, testing, and debugging skills.
• Customer focus and commitment to resolving problems and making decisions based on problem priority and business needs.
• Ability to build excellent customer relationships.
• Attention to detail and accuracy.
• Ability to work under pressure, meet support deadlines, and multitask.
• Ability to travel up to 85% of the time within North America; occasional international travel is required.
• Ability to lift at least 50 pounds.
• Ability to perform repetitive tasks while sitting or standing.
• Ability to use standard hand tools and standard office equipment.
• Ability to wear a cleanroom suit and/or personal protective equipment for several hours in a workday if needed.

Nice To Haves

• Military training and experience in a technical field are welcome.
• Experience with semiconductor industry safety requirements and cleanroom environments.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Perform installation, upgrade, testing, warranty, and repair activities while following customer and Veeco safety and security protocols.
• Isolate and resolve equipment and systems malfunctions and take corrective action.
• Assist with implementing new processes, methods, and designs.
• Build customer relationships to support satisfaction and retention.
• Serve as the contact for onsite activities and communications, and provide customers with support on equipment, technical, and field matters.
• Report tool actions, events, and daily field activities in service reports.
• Adhere to safety and confidentiality policies.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Holiday, vacation, and sick time.
• Flexible Spending Accounts (FSA).
• Commuter benefits.
• Life and accident insurance.
• Disability insurance.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Identity theft remediation.
• Emergency travel assistance.
• Bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level