Field Service Engineer - Rapid City, SD

Hologic•Rapid City, SD

1d•$64,000 - $100,100•Onsite

About The Position

Hologic is hiring a Field Service Engineer in the Rapid City, South Dakota area to support its Breast & Skeletal Health products. The role installs, maintains, repairs, services, and calibrates medical imaging and interventional equipment at customer sites, including mammography, digital mammography, bone densitometry, and mini C-arms. The engineer works to optimize equipment performance, minimize downtime, and provide a high level of customer service while building relationships with customers. The position also involves customer training, inventory and service-record management, pre- and post-sales support, and coordination with sales and other field engineers. The engineer manages an assigned territory, performs preventive maintenance, responds to customer inquiries, and escalates unresolved issues to service management. The role requires independent work, travel, flexible hours, overtime on short notice, and on-call availability after normal working hours.

Requirements

Able to travel and work independently with minimal supervision.
Able to multitask, set priorities, and schedule work activities.
Able to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments.
Willing to work flexible hours and overtime on short notice.
Able to be on call after normal working hours.
Reliable transportation, a valid driver's license, and adequate auto insurance.
High degree of mechanical aptitude.
Excellent written and verbal communication skills.
Strong computer literacy.

Nice To Haves

Associate degree or equivalent in electronics, computer science, or a related technical discipline preferred.
Two to four years of field service experience working with customers to resolve problems involving X-ray, digital imaging, or related medical equipment preferred.
Experience designing, installing, or maintaining computer networks highly desirable.

Responsibilities

Install and service Hologic products, including mammography, digital mammography, bone densitometry, and mini C-arms with electrical, mechanical, and software components.
Maintain customer satisfaction with Hologic products, support, and service.
Complete remedial service actions, standard system checks, and required hardware and software upgrades according to approved policies and procedures.
Assist other Field Engineers as needed.
Comply with regulatory requirements and all aspects of DQSM.
Complete and submit required paperwork accurately and on time.
Train customers in the basic operation and use of Hologic products.
Provide the District Manager with feedback about product performance anomalies and recommend service improvements.
Provide support at conventions, trade shows, and customer trials.
Provide pre- and post-sales support by working with sales and customers to meet expectations and plan equipment installations.
Manage inventory, maintain accurate records, and promptly return unused and failed parts.
Promote service contracts and assist the local Service Sales Specialist in selling service agreements within the assigned territory.
Manage the assigned territory in an organized manner.
Perform preventive maintenance on time, respond promptly onsite, and minimize equipment downtime.
Respond to customer inquiries in writing with managerial approval, in person, or by telephone as needed.
Escalate customer issues and unresolved product problems to service management comprehensively and promptly.