Field Service Engineer - Rapid City, SD

Hologic•Rapid City, SD

19h

About The Position

Hologic is hiring a Field Service Engineer in the Rapid City, South Dakota area to support its Breast & Skeletal Health products. The role involves installing, maintaining, and repairing medical imaging and interventional products at customer sites, including mammography, digital mammography, bone densitometry, and mini c-arms. The equipment includes electrical, mechanical, and software components. Engineers travel to customer locations to calibrate and optimize equipment, resolve technical issues, and build customer relationships while minimizing equipment downtime.

Requirements

Able to travel and work independently with minimal supervision.
Able to multitask, set priorities, and schedule work activities.
Able to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments.
Willing to work flexible hours and overtime on short notice, and be on call after normal working hours.
Reliable transportation, a valid driver's license, and adequate auto insurance.
High degree of mechanical aptitude.
Excellent written and verbal communication skills.

Nice To Haves

Associate's degree or equivalent in electronics, computer science, or a related technical discipline.
2–4 years of field service experience working with customers to resolve problems related to X-ray, digital imaging, or related medical equipment.
Experience designing, installing, or maintaining computer networks.

Responsibilities

Install and service Hologic products, including mammography, digital mammography, bone densitometry, and mini c-arms.
Maintain customer satisfaction with Hologic products, support, and service.
Complete remedial service actions, standard system checks, and approved hardware and software upgrades.
Assist other Field Engineers as necessary.
Comply with regulatory requirements and all aspects of DQSM.
Complete and submit required paperwork accurately and on time.
Train customers on the basic operation and use of Hologic products.
Report product performance anomalies to the District Manager and recommend service improvements.
Provide support at conventions, trade shows, and customer trials.
Coordinate with sales and customers on pre- and post-sales support and planned equipment installations.
Manage inventory, maintain accurate records, and promptly return unused and failed parts.
Promote service contracts and assist the local Service Sales Specialist in selling service agreements within the assigned territory.
Organize and manage the assigned territory.
Perform preventive maintenance on schedule, respond promptly on-site, and minimize equipment downtime.
Respond to customer inquiries in writing with managerial approval, in person, or by telephone.
Escalate customer issues and unresolved product problems to service management promptly and comprehensively.