Field Service Engineer

Automated System Design • Huntsville, AL

2d

About The Position

The Field Service Engineer provides critical technical support and system maintenance for the ASD Service Desk Commissioning Team. This individual is responsible for managing access control and video surveillance infrastructure, ensuring system integrity, and guiding clients through complex technical resolutions.

Requirements

• Excellent written and spoken English with a focus on high-level customer satisfaction and professional phone etiquette.
• Must be courteous, well-spoken, and able to remain calm in high-pressure situations.
• Experience with ticketing systems like ServiceNow or Netsuite.
• Knowledge of standard wiring and client LAN/WAN environments.
• Proficiency in Windows and Apple operating systems.
• Familiarity with Google Workspace and video conferencing tools.
• Ability to pass a mandatory criminal background check.

Nice To Haves

• DMP, 3X Logic, Axis, Brivo, Salto, S2, PTI, or Hanwha.
• CompTIA Network+, Microsoft, Fortinet, Cisco, or ServiceNow certifications.
• Experience with fire systems, life safety, or E911 environments is a significant advantage.

Responsibilities

• Install, update, and maintain Access Control systems, CCTV cameras, and related hardware.
• Capture client issues via phone or ticketing systems and guide them through effective resolution.
• Direct onsite technicians to support various technical solutions and provide remote guidance for system installations.
• Program panels using tools such as RPS, Compass, and QuickLoader, as well as managing cloud-based GUI programming.
• Work closely with a multidisciplinary team including Vendors, Technicians, Engineering, and Project Managers.
• Produce system documentation and process manuals to support ongoing operations as required.

Benefits

• 100% Paid Medical and Dental
• Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
• 15 days of PTO in your first two years and more with tenure
• Family 1st motto and belief
• Promotions and room for growth within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees