Field Service Engineer

Distro • Sterling Heights, MI

4d • Onsite

About The Position

Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software). Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation. This role requires travel to Israel for 5–8 days for training as most of the equipment, engineering activities, and subject matter experts are currently located in Israel. In the future, this requirement may no longer be necessary as capabilities are established locally.

Requirements

• 2–5 years of experience in system integration, testing, or field service
• Strong understanding of electronics and ability to read schematics
• Experience with communication protocols (TCP/IP, RS232/RS485)
• Understanding of mechanical systems
• High-level English (spoken and written)
• Willingness to travel internationally

Nice To Haves

• Experience with test equipment (multimeter, oscilloscope)
• Experience with Embedded systems / Linux

Responsibilities

• Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
• Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
• Provide on-site technical support, troubleshooting, and system repair
• Manage and execute in-house repairs and maintenance activities
• Conduct system testing (functional, communication, software, and hardware)
• Deliver system demonstrations and operational training to customers
• Prepare reports, document faults, and provide feedback to R&D teams
• Support deployment, upgrades, and operational activities in the field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed