Field Service Engineer

Shimadzu Scientific Instruments•Wilmington, DE

33d•$75,000 - $77,000

About The Position

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Requirements

Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Strong technical knowledge and understanding of these technologies.
Excellent communication and customer relations skills.
Willingness to travel

Responsibilities

Provide daily repair and maintenance support for assigned products.
Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region (including day and overnight trips) to support customer needs.
Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Benefits

Our Culture – A work environment that values diversity, inclusion & belonging
Competitive Compensation – Day 1 Benefits & Competitive Salary
Retirement Benefits – Matching 401K & Profit-Sharing Program
Professional Growth – Clear pathways for Career, Leadership and Personal Development
Health Benefits – Flexible Spending/Health Savings Accounts
Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
Education – Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.