Videojet Field Service Engineer – Indianapolis, IN (Home-based, Company Vehicle)
About The Position
Videojet, a Veralto company, is a world leader in product identification, providing in-line printing, coding and marking products, consumables, and software solutions used in food, beverage, pharmaceutical, and industrial markets. The Field Service Engineer maintains and supports customer equipment at customer sites, including installation, diagnostics, troubleshooting, and repair of Videojet devices. Reporting to the Field Service Manager, the role builds trusted customer relationships and provides expert guidance to address customer needs. This is a home-based field role supporting a regional customer territory. Travel is planned in advance to allow flexibility in managing schedules, routes, and visits. Most work is completed during the day, with occasional overnight travel and limited weekend work. The position offers company-provided equipment and vehicle, technical onboarding and training, and opportunities for professional development and career growth.
Requirements
- At least 2 years of technical, mechanical, electrical, or field service experience.
- Willingness to travel within the assigned territory, including occasional overnight travel.
- Valid driver's license and ability to safely operate a company vehicle.
- Ability to comply with customer safety requirements, PPE standards, and site access policies.
- Ability to lift up to 50 pounds and stand, lift, stretch, bend, and squat throughout the day.
- Comfort with daytime travel and being home most evenings, as well as occasional overnight travel.
Nice To Haves
- Technical degree and/or relevant military training; applicants with other backgrounds and relevant work history are welcome.
- Technical agility in mechanical, electrical, electronics, pneumatics, hydraulics, computer hardware, and software.
- Desire to work with advanced technology and learn new skills.
- Strong interpersonal skills and ability to communicate effectively with people at all organizational levels while remaining professional.
- Strong written and verbal communication skills.
Responsibilities
- Travel throughout the assigned territory to support manufacturing customers.
- Provide ongoing care and support for customer equipment.
- Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
- Diagnose and resolve mechanical, electrical, and software-related issues, providing effective and timely solutions.
- Build strong customer relationships and act as a trusted advisor and partner.
- Promote service agreements and newer technology to extend Videojet's presence in the market.
- Comply with customer safety requirements, PPE standards, and site access policies.
- Safely operate a company vehicle.
Benefits
- Company vehicle, laptop, phone, and uniform.
- Incentive Bonus Plan and incentive pay eligibility.
- Paid time off (PTO).
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Flexible working hours and autonomy to manage schedules.
- Comprehensive professional onboarding and advanced technical training.
- Career coaching and development opportunities.
- Parental benefits.
- Wellbeing Program with rewards.
- Employee Assistance Program, including legal, financial, and counseling resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
