Field Service Engineer - Must be within 2.5 hour drive of Campo, CA
About The Position
The Field Service Engineer supports a fielded Border Patrol surveillance system that provides situational awareness in support of the Border Patrol’s mission. The system is deployed along the Southern Border of the United States. This role involves outdoor work, travel to customer locations, collaboration with a team, and adapting to new technology. The employee must be located within a 2.5-hour drive of Campo, California, and will provide support in the assigned area of responsibility. The position is listed as remote, with frequent travel to customer sites; GDIT will provide a company vehicle. The engineer provides on-site and remote technical support for company products and systems, including troubleshooting, installation, configuration, testing, maintenance, and repair. The role also supports customer training, prepares technical documentation and reports, and coordinates with customers and internal sales, product, and engineering teams. The position reports to the service manager in the department. U.S. citizenship, a valid driver’s license, and the ability to obtain a Public Trust BI clearance are required. The employee must be able to lift at least 35 pounds.
Requirements
- At least 2 years of related experience.
- U.S. citizenship.
- Ability to obtain a Public Trust BI clearance.
- Valid driver’s license.
- Ability to lift at least 35 pounds.
- Proficiency troubleshooting hardware, software, and networking issues.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong customer-service orientation and problem-solving mindset.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Ability to drive daily to customer locations, including remote sites, in the assigned area of responsibility.
- High school diploma; mandatory.
- Ability to work outdoors and adapt to new technology.
Nice To Haves
- Bachelor of Science degree preferred.
- Previous experience in information technology, network operations, or security operations centers may be helpful.
- Experience with communications systems, including microwave, radar, and video surveillance systems.
Responsibilities
- Provide on-site troubleshooting, diagnosis, and resolution of technical issues with equipment and systems.
- Conduct root-cause analysis of hardware, software, and network issues to restore functionality.
- Promote and provide GDIT products or services at government customer locations and maximize customer satisfaction.
- Advise customers on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.
- Install, configure, and test equipment and systems according to client specifications and GDIT guidelines, processes, and procedures.
- Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
- Serve as a liaison between the GDIT program and customers, maintaining productive relationships with direct and indirect customers.
- Prepare training documents and train end users on system use, maintenance, and troubleshooting.
- Provide remote troubleshooting support to government clients when on-site visits are not feasible.
- Assist with customer needs and resolve issues promptly while protecting business interests.
- Create performance reports and standard operating procedures, manage complex projects, and document service visits, issues, solutions, and recommendations.
- Report recurring issues and potential improvements to GDIT program engineering and product teams.
- Collaborate with sales, product, and engineering teams to support service quality and customer satisfaction.
- Support GDIT business plans and initiatives, maintain attention to detail and organization, and present a positive company image.
- Follow company and industry privacy regulations and prepare technical reports and regular customer presentations.
- Cultivate commercial relationships and develop partnerships with vendors.
- Drive to customer locations in the assigned area daily to perform routine maintenance and troubleshooting.
- Provide technical field support by servicing sites and delivering or installing equipment.
- Resolve maintenance and operational issues in the field and perform troubleshooting procedures.
Benefits
- 401(k) with company match.
- Comprehensive health and wellness packages.
- Internal mobility support.
- Paid education and certifications.
- Paid vacation and holidays.
- Medical plan options, including options with Health Savings Accounts.
- Dental and vision plans.
- Paid time off plans including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
