Field Service Engineer (Government)
About The Position
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. AT&T provides engineering, evaluation, installation, configuration, integration, preventive and corrective maintenance, repair, and support services for the existing equipment at COTHEN (CBP) fixed antenna sites. Maintenance and repairs will be performed on a task-based order in accordance with original equipment manufacturer (OEM) or government-required frequency for each equipment make, model, and type.
Requirements
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
- Associate degree in a related technical field, preferably Electronic Technology or Communication.
- In absence of an Associate degree, a minimum of 5 years’ experience working with the COTHEN system.
- Minimum of 5 years of experience with HF/ALE tactical communications in both facility and field environments.
- Experience with installation of HF system infrastructure, ancillary equipment, antennas, report preparation, testing/troubleshooting, programming, and operations & maintenance.
Nice To Haves
- Experience working with radios on aircraft platforms.
- Experience working with high frequency radios.
- Strong technical writing, oral communication, and interpersonal skills.
Responsibilities
- Provide subject matter expertise and oversight for technical support services.
- Travel to fixed site locations to perform on-site configuration, preventive maintenance inspection (PMI), troubleshooting, maintenance, repair, and support services for COTHEN equipment at the Primary Operations Center/NLECC facility.
- Coordinate work planning, scheduling, and execution for maintenance and repair services.
- Facilitate and coordinate 3rd party depot-level maintenance and repair services for components not repairable on-site.
- Provide software, hardware, and system engineering, evaluation, installation, configuration, integration, corrective and preventative maintenance, and support services for COTHEN fixed antenna sites.
- Conduct comprehensive site surveys and evaluate proposed sites and equipment for integration into the COTHEN HF Network.
- Provide on-site corrective and preventative maintenance and repair services for subscriber equipment at aircraft, vessel, and RCC sites.
- Support configuration, maintenance, and repair of CBP and non-CBP HF subscriber radios and remote communications consoles (RCCs).
- Perform product evaluation services for subscriber radios and RCCs considered for network integration.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
