Field Service Engineer 3

Mattson Technology•Hillsboro, CA

3d•Onsite

About The Position

This role involves performing installation, calibration, repairing, and maintenance of equipment at customer sites. The Field Service Engineer will troubleshoot electrical/electronic systems, assemblies, and subassemblies using block diagrams, and perform equipment upgrades. The position requires developing strong customer relationships, managing customer expectations, and overseeing day-to-day service activities at assigned customer sites. Responsibilities include working with end users to schedule tasks, reporting and tracking activities, performing preventative and corrective maintenance, compiling data for reports, and interfacing with customers on technical matters. The role exercises considerable latitude in determining technical objectives and work is reviewed from a strategic perspective for business results. Experience with process troubleshooting is desired, and the engineer will drive key projects to improve equipment performance and meet company goals and customer expectations regarding costs, uptime, safety, and parts availability. The role also includes supporting other projects as assigned by management and performing other duties as assigned.

Requirements

Five or more years experience as the field service engineer role dealing directly with customers, preferably in the semiconductor industry
Associates degree in electronics or equivalent experience in the electronics field
Ensures all safety requirements are satisfied and current as per local and corporate requirements

Nice To Haves

Other experience level can be considered
Process experience desired to be able to run and perform basic process troubleshooting
May require domestic or international travels, as required
May need to support shift schedule as assigned by management

Responsibilities

Perform installation, calibration, repairing and maintenance of equipment at customer site
Troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
Perform equipment upgrades
Develop strong customer relationships at multiple levels in the customer organization
Manage customer's expectations
Manage day-to-day service activities at assigned customer sites
Work with end users to schedule work tasks as required
Report and track activities including installations and equipment issues
Perform preventative and corrective maintenance tasks as necessary
Compile data for and prepare regularly scheduled or special reports, analysis, and statements
Interface with customer on technical matters
Drive key projects to improve equipment performance
Travel as needed to support customers
Drive key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
Support other projects as assigned by management
Other duties as assigned