Field Service Engineer 3

Mattson Technology•Hillsboro, OR

5d•Onsite

About The Position

This role involves performing installation, calibration, repairing, and maintenance of equipment at customer sites. The Field Service Engineer will troubleshoot electrical/electronic systems, assemblies, and subassemblies using block diagrams, and perform equipment upgrades. A key aspect of the role is developing strong customer relationships at multiple levels within the customer organization, managing customer expectations, and overseeing day-to-day service activities at assigned customer sites. The engineer will work with end users to schedule tasks, report and track activities including installations and equipment issues, and perform preventative and corrective maintenance. This position requires interfacing with customers on technical matters, compiling data for reports, and analyzing results. The role also involves driving key projects to improve equipment performance and ensuring key metrics such as costs, uptime, safety, and parts availability are met. Support for other projects as assigned by management is also expected.

Requirements

Five or more years experience as the field service engineer role dealing directly with customers, preferably in the semiconductor industry. Other experience level can be considered.
Associates degree in electronics or equivalent experience in the electronics field
Ensures all safety requirements are satisfied and current as per local and corporate requirements

Nice To Haves

Able to work independently
Process experience desired to be able to run and perform basic process troubleshooting
May require domestic or international travels, as required
May need to support shift schedule as assigned by management

Responsibilities

Perform installation, calibration, repairing and maintenance of equipment at customer site
Troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
Perform equipment upgrades
Develop strong customer relationships at multiple levels in the customer organization
Manage customer's expectations
Manage day-to-day service activities at assigned customer sites
Work with end users to schedule work tasks as required
Report and track activities including installations and equipment issues
Perform preventative and corrective maintenance tasks as necessary
Compile data for and prepare regularly scheduled or special reports, analysis, and statements
Interface with customer on technical matters
Drive key projects to improve equipment performance
Travel as needed to support customers
Drive key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
Support other projects as assigned by management
Other duties as assigned