Field Service Technician 3 -EPG

HOLT Group•Georgetown, TX

1d•Onsite

About The Position

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Electrical Power Generator - Field Service Tech position available at our San Antonio, Texas. The hours of the position are Monday-Friday from 7 AM to 4 PM. Possible overtime, including weekends. Daily travel and overnight travel are required throughout Texas. This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches), to respond to customers, needs in a positive, safe, and timely manner to ensure maximum value for work performed. The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

At least 3 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator experience required.
At least 3 years of field or shop service tech troubleshooting and repair skills of Natural Gas and Diesel Engine experience required.
At least 3 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) experience required.
Must have a valid driver's license.
Excellent customer service skills. Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
Must have own tools.
Must have a safe driving history.
Ability to be productive by working efficiently and effectively with a high energy level.
Ability to work with limited supervision.
Must be able to work Monday-Friday from 7 AM - 4 PM.
Must be on-call two weeks out of the month.
High school diploma or equivalent preferred
Valid Driver’s license required
An acceptable driving record
Must own required tools to perform repairs

Responsibilities

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
Removes and install parts, disassembles and assembles components to CAT specifications
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and task to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned