Field Service Engineer
About The Position
The Field Service Engineer provides high-level technical support and application expertise to semiconductor customers, acting as a trusted technical partner from early architecture definition through design-in, qualification, and high-volume manufacturing. This role goes beyond reactive troubleshooting and focuses on application enablement, system-level problem solving, and accelerating customer adoption of advanced semiconductor materials, processes, or solutions. The AAE works closely with customer design, process, and reliability teams, as well as internal R&D, product management, quality, and sales, to ensure successful technical outcomes and long-term customer relationships. This role is located in Bay Area and reports into the Technical Service Leader of the TAS Thermal and Assembly Solutions Business unit in Solstice. The TAS portfolio includes TIMS (Thermal Interface Materials), Heat Spreaders, Advanced Packaging and Display solutions for diverse applications in AI Edge Computing and AI Cloud Computing. This role will be focused mainly on Thermal solutions for next gen Advanced Computing.
Requirements
- High-level technical support and application expertise to semiconductor customers.
- Trusted technical partner from early architecture definition through design-in, qualification, and high-volume manufacturing.
- Focus on application enablement, system-level problem solving, and accelerating customer adoption of advanced semiconductor materials, processes, or solutions.
- Close collaboration with customer design, process, and reliability teams, as well as internal R&D, product management, quality, and sales.
- Expert-level troubleshooting for complex application, process, or reliability issues.
- Support during design reviews, process integration discussions, and root-cause investigations.
- Translation of customer requirements into clear technical specifications, test plans, and application recommendations.
- Support of design-in activities, including material selection, process window definition, and application validation.
- Provision of simulation inputs, characterization data, and application notes.
- Support of customer qualification and reliability testing, including analysis of thermal, mechanical, electrical, or chemical performance.
- Interpretation and communication of reliability data.
- Assistance in foundry, IDM, and OSAT qualification flows.
- Providing a feedback loop from customers to internal R&D and product development.
- Collaboration with sales and business development to support technical evaluations, customer proposals, and design win activities.
- Contribution to internal training and enablement.
Nice To Haves
- Experience with Thermal Interface Materials (TIMS), Heat Spreaders, Advanced Packaging, and Display solutions.
- Focus on Thermal solutions for next-gen Advanced Computing.
Responsibilities
- Serve as the primary technical interface for customers on advanced semiconductor applications.
- Provide expert-level troubleshooting for complex application, process, or reliability issues across development and production phases.
- Support customers during design reviews, process integration discussions, and root-cause investigations.
- Act as a peer engineer to customer technical teams rather than reactive support staff.
- Translate customer requirements into clear technical specifications, test plans, and application recommendations.
- Support design-in activities, including material selection, process window definition, and application validation.
- Provide simulation inputs, characterization data, and application notes to accelerate customer confidence and adoption.
- Help reduce re-spins, late-stage changes, and re-qualification cycles.
- Support customer qualification and reliability testing, including analysis of thermal, mechanical, electrical, or chemical performance.
- Interpret and communicate reliability data (e.g., thermal cycling, power cycling, HTOL, environmental stress) to customers and internal teams.
- Assist in foundry, IDM, and OSAT qualification flows, ensuring alignment with customer and industry standards.
- Provide a feedback loop from customers to internal R&D and product development on unmet needs, gaps, and improvement opportunities.
- Collaborate with sales and business development to support technical evaluations, customer proposals, and design win activities—without carrying direct sales quotas.
- Contribute to internal training and enablement by sharing application learnings and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
