Field Service Engineer

Hyve Solutions•Fremont, CA

4d•Onsite

About The Position

Hyve Company Overview Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Join our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We’re seeking passionate, innovative professionals who are excited to be a part of the world’s largest IT distributor.

Requirements

Minimum 2 to 5 years of experience in a similar role
High School Diploma or equivalent experience or A+ Certification
Excellent interpersonal skills, Excellent verbal, and written communication.
Excellent customer service skills.
In-depth knowledge on PC and its components.
Ability to dismantle, and re-assemble laptops and desktops
Knowledge of Computer Networks and connectivity TCP/IP is a plus
Knowledge of Active Directory and Office 365 is a plus
Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.
Must be able to lift equipment 50 lbs.

Nice To Haves

Knowledge of Computer Networks and connectivity TCP/IP is a plus
Knowledge of Active Directory and Office 365 is a plus

Responsibilities

Perform PC system imaging, Deployment, OS installation, and repair.
Process Helpdesk tickets and provide end-user support.
Troubleshoot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.