Field Service Engineer

Meta•Redmond, WA

35d•$144,000 - $204,000

About The Position

Meta is seeking a highly motivated and experienced Field Service Engineer to support our robotics fleet deployments. As a Field Service Engineer, you will travel to customer and partner sites to diagnose, repair, and return robots to service quickly and safely. In addition to hands-on field repairs, you will own structured failure reporting, identify top reliability drivers, and partner with engineering to drive corrective actions and fleet-wide improvements.

Requirements

3+ years of hands-on experience troubleshooting and repairing electro-mechanical systems in the field (robotics, automation, consumer electronics, industrial equipment, or similar)
Proven understanding of electro-mechanical system architecture, including how subsystem interfaces impact fault isolation
Demonstrated experience to perform failure analysis and root cause analysis, including translating field symptoms into actionable engineering problem statements
Hands-on experience with mechanical assembly and manufacturing processes (torque practices, fasteners, harnessing, connectors, rework, fit/finish, basic metrology)
Experience applying DFM / DFA principles and providing feedback to improve manufacturability and serviceability
Experience analyzing service data, summarize trends, and produce clear reporting on top issues and reliability drivers
Experience working cross-functionally with engineering, technicians, vendors, and operations to execute repairs and scale field support
Willingness to travel as required (including multi-day trips) and support off-hours/urgent escalations when needed
Experience working in ambiguous environments with rapidly evolving hardware and processes

Nice To Haves

Experience supporting deployed robotics fleets (preventative maintenance programs, spare parts planning, and field readiness)
Experience creating service procedures, training technicians, and establishing repair QA standards
Familiarity with reliability metrics and operational reporting (e.g., failure rates, MTTR, repeat repairs, parts burn-down)
Experience driving corrective actions through validation (A/B fixes, pilot rollouts, regression testing, and documentation updates)

Responsibilities

Travel to field sites to install, troubleshoot, repair, and validate robotics systems and supporting infrastructure
Diagnose electro-mechanical failures across robot subsystems (mechanical, electrical, firmware/software interfaces, sensors/actuators, power, networking as applicable)
Execute repairs, part replacements, and upgrades to return robots to operational status with minimal downtime
Own fleet upgrades and repairs across deployed platforms
Capture and communicate high-quality service documentation, including failure symptoms, reproduction steps, logs, photos, and replaced components
Perform structured failure analysis and triage:
Identify patterns and top drivers of downtime/returns
Distinguish between usage, environment, process, and design contributors
Escalate critical issues with clear severity, impact, and containment recommendations
Produce recurring reporting on field health (top failures, MTBF/MTTR inputs, parts consumption, repeat offenders, and site readiness gaps)
Partner with design, reliability, manufacturing, and suppliers to drive design corrective actions (DCA) and verification of fixes (including validation plans and regression checks)
Support Design for Manufacturability (DFM) and serviceability feedback loops by providing “what failed / what was hard to service / what would prevent recurrence” insights
Coordinate with on-site technicians, contract partners, and vendors to scale service operations and ensure consistent repair quality
Maintain service readiness: tools, spares strategy, repair procedures, training materials, and safety/compliance requirements
Contribute to continuous improvement of service workflows, documentation, and field deployment playbooks