Field Service Engineer
About The Position
We are looking for an experienced Field Services Engineer to join Mycronic's PCB Assembly Solutions Division. This role is responsible for providing technical expertise to customers, including working with customers to install, maintain, and repair purchased products or services. The Field Service Engineer will interface directly with customers, sales staff, and various levels of management to manage, install, and/or resolve system software and hardware failures, product performance issues, and user quality improvements. Travel is required for this role, anticipated to be between 50-75%. This role is located in Harrisburg, PA, but candidates in the greater Baltimore area are also considered.
Requirements
- Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
- Three years related experience with surface mount technology, electronics and/or robotics
- Valid driver's license; dependable vehicle
- Proven mechanical, electrical and computer competency
- Experience or training/certification in computers and Microsoft Windows environments
Nice To Haves
- Mechanical assembly and basic maintenance experience preferred
Responsibilities
- Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facility, and via telephone
- Install and set up Mycronic PCBA Assembly systems and software products at customers' facility
- Provide trade show support; including setting up equipment and installing temporary cabling as needed
- Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
- Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired
- Maintain all assigned assets (laptop/computer, phone, tools, and repair parts)
- Document warranty claims and return defective parts replaced during repair in a timely manner to designated depots
- Establish and maintain open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues
- Escalate support issues to management
- Develop and maintain the knowledge and skills required to produce the highest levels of customer service support
- Work closely with customers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
- Meet assigned targets and goals set by regional and area managers
- Other duties as assigned yet not limited to the performance of functions related to the service processes of the company
Benefits
- Competitive hourly salary range of $33.65 - $40.86 per hour
- Participation in an annual short-term incentive (bonus) program
- Comprehensive Blue Cross Blue Shield medical plans
- Robust dental and vision options
- Full employer coverage for life insurance
- Full employer coverage for short-term and long-term disability
- Access to a broad suite of optional supplemental insurance and lifestyle benefits
- 401(k) savings program featuring a generous 5% company match
- Tuition reimbursement program
- 12 paid annual company holidays
- Dedicated vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
