Field Service Engineer

Nova Ltd.•Boise, ID

6d•Onsite

About The Position

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. Why Nova: Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Requirements

Bachelor degree in Electrical / Mechanical Engineering or equivalent experience
Minimum 3 years of experience
Ability to perform manual and physical labor in cleanroom environment
Must be able to bend, crawl & work in and around systems within semiconductor fab
Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
First level software troubleshooting and support
Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience
The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, Applications
Excellent problem-solving skills
Strong analytical, data analysis and diagnostics ability
Excellent written and oral communications
Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures
Strong project and time management skills
Excellent customer relations and communication skill.
Excellent escalation management skills
Ability to be self-sufficient, capable of completing tasks with minimal supervision, taking ownership of work without continuous guidance nor direction from manager
This full-time role requires flexibility to work across business and non-business hours, including weekends, as needed. Overtime is not typically required.

Responsibilities

Support Nova and End Users service as defined under Nova’s warranty and service support agreements
Maintain proper reporting methods for all activities of customer support as defined by Service Manager
Assist in new equipment installations, “add-ons,” and upgrades
Produce regular reports to customer and Nova management
Provide customer training and retraining
Ensure an adequate level of know how among customers’ ‘users’
Manage Nova’s parts inventory at the locations assigned to this position
Assist in setting Nova’s spare parts to maintain proper levels of stock in accordance with Company policy
Repair parts and components according to general service policy
Verify that spare systems are stored properly and are available without delay when needed
Provide sales support and sales related information
Collaborate with sales and customer on-site evaluations
Be familiar with customer operating methods, procedures, and policy
Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
Maintain customers’ information with the utmost confidentiality
Provide customer support during working schedule as defined by service contract
Be prepared to support the customer beyond the defined working schedule as required