Field Service Engineer, Intermediate

Keysight Technologies, Inc.•Town of Clifton Park, NY

About The Position

Keysight is seeking an Intermediate Field Service Engineer to join its Global Services Organization and Wafer Test Solutions Field Service Team. The role supports semiconductor wafer customers using Keysight 4070, 4080, P9000, and NX5400A parametric test solutions. The engineer provides on-site and remote installation, implementation, maintenance, calibration, upgrades, troubleshooting, and repair, and serves as a primary customer interface. The position is home-office based rather than located at a Keysight office, with a desired location in Malta, New York, or the surrounding area. It includes a company vehicle and requires 25–50% travel. The listed annual pay range is USD $68,130–$113,540.

Requirements

Bachelor’s degree in Electronic Engineering, Electrical Engineering, Engineering Technology, or equivalent experience.
Valid driver’s license with a clean driving record and ability to travel by car and air.
Self-directed with minimal supervision and able to make decisions that favorably affect customer uptime.
Excellent communication and organizational skills.
Ability to work in high-stress, mission-critical situations where performance affects customer results.
Flexible working hours to meet customer commitments and ability to travel on short notice.
Ability to work after hours or overtime when customer situations require it.
Ability to lift equipment weighing 50 lbs.
Ability to use digital voltmeters, oscilloscopes, and frequency counters effectively for troubleshooting.
Ability to complete paperwork promptly and manage company assets and spare parts effectively.
Ability to work from a home office; the position is not based at a Keysight office.

Nice To Haves

Two or more years of experience with semiconductor parametric testers, particularly Keysight 4080 and P9000 families.
Strong troubleshooting skills with precision test systems involving test hardware, software, computers and operating systems, probers, and fixtures.
Ability to travel internationally.
Proven customer-facing experience.
Electromechanical aptitude and skills.
Familiarity with semiconductor wafer product environments and processes.
Prior functional test experience, particularly involving Keysight instrumentation and instrument-based systems.

Responsibilities

Manage and implement preventive maintenance and calibration schedules in coordination with customer production requirements.
Install hardware and software or firmware upgrades and proactively install service notes.
Troubleshoot and repair customer equipment on-site in a timely, thorough, and professional manner.
Work as a primary customer interface and coordinate with cross-functional teams to resolve difficult repairs and restore customer systems quickly.
Solve problems of varied complexity involving hardware, software, networking, operating systems, and probers.
Determine and develop approaches to varied assignments associated with the position.
Install and commission complete solutions on-site.
Support regional project teams with support strategy planning and implementation.
Provide remote support and troubleshooting by phone, email, and online audio-visual applications.
Travel 25–50% to support customers.