Field Service Engineer

Thermo Fisher Scientific • Chicago, IL

17h • Onsite

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Requirements

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level.
• Experience with ultra-high vacuum systems and high voltage equipment preferred.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office suite and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50-75% within assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English required; additional languages beneficial.
• Strong problem-solving abilities and capacity to work independently.

Nice To Haves

• Additional relevant certifications are advantageous.

Responsibilities

• Install, maintain, troubleshoot, and repair complex equipment.
• Provide exceptional customer service.
• Respond to customer needs with short notice.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Adhere to safety protocols and quality standards.

Benefits

• Choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO).
• 10 paid holidays annually.
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance.
• Short- and long-term disability.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level