Field Service Engineer (Virginia)

Abbott • Chesapeake, VA

2d • $22 - $45 • Remote

About The Position

Abbott is seeking a remote Field Service Engineer to support Abbott Diagnostic Division customers in Virginia. The position involves approximately 75% travel within the territory, and candidates must currently live in the Virginia area and hold a valid driver’s license. The engineer provides technical support, including instrument installation, troubleshooting, corrective and preventive maintenance, updates, and proactive service. The role requires strong customer service, account ownership, collaboration across teams, and compliance with quality, regulatory, and safety procedures.

The position represents Abbott Diagnostics to assigned customers and supports district and field-service objectives. It includes troubleshooting complaints on at least five increasingly complex instruments, documenting complaint resolution, managing customer issues through resolution or handoff, mentoring other field service representatives, and coordinating with local performance partnership teams. The engineer also supports call rotations, after-hours and standby duties, other territories, training, and critical accounts. The position reports to a Service Manager and is accountable for individual and team goals, service sales, cost of service, and key performance indicators.

Requirements

• Bachelor’s degree.
• Must currently live in the Virginia area.
• Valid driver’s license.
• Superior technical competency and troubleshooting/problem-solving ability.
• Ability to work effectively in a team and independently.
• Computer skills, including Word, Excel, PowerPoint, internet use, VPN, remote computing, and remote troubleshooting.
• Effective communication and interpersonal skills.
• Willingness to travel approximately 75% within the territory and undertake unpredictable travel, flexible hours, call rotation, and standby or after-hours responsibilities.

Nice To Haves

• Bachelor’s or engineering degree in biomedical, electrical, or mechanical engineering, or medical technology.
• Practical experience interfacing with customers.

Responsibilities

• Provide on-site technical support to Abbott Diagnostic Division customers.
• Install instruments and perform corrective, preventive, and proactive maintenance, repairs, updates, and Technical Service Bulletin work.
• Troubleshoot and resolve customer-reported complaints on at least five increasingly complex instruments.
• Document complaint resolution accurately and promptly in accordance with Abbott’s Quality System, and follow regulatory, compliance, and laboratory safety procedures.
• Support field personnel and district business objectives, and mentor other field service representatives.
• Schedule and complete routine preventive maintenance, installations, and other Abbott-provided updates.
• Manage time, territory, inventory, and customer accounts; maintain ownership of customer issues until successful resolution, escalation, or handoff.
• Participate in call rotation and fulfill standby, after-hours, and flexible-hours responsibilities.
• Travel to support other territories, training, and critical accounts inside and outside district boundaries.
• Work cross-functionally with sales, marketing, local performance partnership teams, and other internal partners to resolve customer issues and achieve customer satisfaction.
• Provide effective customer communication, proactively manage high-stress situations, and build customer loyalty.
• Achieve assigned business metrics, including service sales, cost of service, and key performance indicators.
• Use remote support tools to proactively improve instrument uptime.
• Maintain and improve technical expertise through continuous learning and certifications.
• Represent Abbott Diagnostics professionally, forthrightly, and ethically; implement and maintain the effectiveness of the quality system.
• Influence other areas to help achieve business goals.

Benefits

• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level