Field Service Engineer

The Bradbury Company•Moundridge, KS

28d•$65,000 - $85,000•Onsite

About The Position

Perform support functions for equipment installation start-ups, warranty visits, and upgrades at customers' facilities. Will work with various departments while on-site for completion and equipment sign-off. Company-paid travel is required for a minimum of 75% of the time for projects.

Requirements

Skilled and Experienced in operating Microsoft Office Suite of Products and Syteline ERP system
Mechanical, Electrical, and Hydraulic/Pneumatic skilled knowledge and experience
Knowledge of reading Foundation, Hydraulic, Pneumatic, and General Arrangement drawings and answering questions
Skilled in the Process Flow of remote troubleshooting
Strong verbal and written communication skills
Takes the lead in the completion of issues
Skilled and Experienced to collaborate with a Cross Functional Team within The Bradbury Group
Knowledge and Experience to discern what is right and fair for the long-term success of a Customer Relationship
Skilled and a Leader in using mechanical prints to troubleshoot
Ability to communicate with Bradbury vendors
Knowledge of domestic and international shipping
Skilled at navigating customer service equipment books
Fully understand and be able to instruct Test Technicians I & II on operator controls and equipment operation
Ability to negotiate with customers when and where it is required, with Bradbury's best interest in mind and to bring a fair and reasonable resolution to our customers
Technical Capacity
Ethical Conduct
Communication Proficiency
Results Driven
Initiative
Customer/Client Focus
Problem Solving/Analysis
Time Management
Willing to learn new concepts and skills.
Self-starting personality
Must be willing and able to travel for extended periods of time (domestic and international) 75% of the time, and up to 100% of the time
Directly responsible for maintaining a valid driver's license with the ability to rent vehicles and drive Bradbury Company vehicles for work-related travel
Directly responsible for maintaining a valid passport

Nice To Haves

Prefer formal industrial-related training - machining, electrical, mechanical, fluid power, controls, and/or industrial machine maintenance
Prefer previous assembly or repair experience with rollforming, FMS, leveling, and coil processing equipment

Responsibilities

Travels for field service and warranty issues to customer sites
Assists Technicians with projects when not traveling
Works with customer personnel to gain approval of the equipment in the customer's plant
Works with the customer personnel to complete operator and maintenance training in the customer's plant
Completes testing or repairs of equipment with budgeted hours and timeline in mind
Review manuals and spare parts lists with customers
Ensure safety protocols are followed so there are zero lost time accidents
Follows department standards and guidelines
Contributes to meeting the annual Customer Services sales goal
Directly accountable for managing self and leading others towards the advancement of our Vision, Mission and Values & Beliefs