Field Service Engineer

Ametek, Inc.•Aurora, IL

1d•Onsite

About The Position

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base. After completing a training program, you will be involved and responsible for the installation and training, calibration and maintenance, service repair, after sales service support / remote troubleshooting and diagnostic support, and quoting services to customers with regards to our equipment at customers premises.

Requirements

Background in mechanical, electronic, or multi-disciplinary engineering
Exceptional computer skills
Hold a valid & clean driving license
Can work independently while representing Taylor Hobson at customer sites
Prepared to work flexible hours when required
Prepared to assist colleagues in other regions of the world when required
Will to travel within North America (internationally as needed for training, etc.)
High energy level with ability to take initiative.
Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
Ability to articulate clearly and timely with customers to provide world class service.
Drive and collaboration experience to identify process improvement areas
Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
Good communication skills (verbal and written) and the ability to interact effectively in English.
Follow set procedures but can identify when change is required
Degree in electronic, or multi-disciplinary engineering; or have previous field service experience.
3+ years’ experience (involving electronics & computer/software)
Must hold valid US Passport or Green Card
Must have experience traveling for work
Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
Proven experience in high demand customer service.
Based out of Central or Western United States with a home office located near a major airport
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.
Must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.