Field Service Engineer, Portland, OR

Danaher•Lake Oswego, OR

9h•$70,000 - $80,000•Remote

About The Position

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner. This position reports to the Sr. Regional Service Manager and is part of the North America Customer Care Operations Team and will be in Portland, Oregon. In this role, you will have the opportunity to: Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention. Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality. Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

Requirements

AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience
Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.
Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Able to travel on short notice with periodic overnight stays. Potential 75% travel within region
Must have a valid driver’s license with an acceptable driving record
Potential on call and weekend shifts
Ability to lift, move or carry equipment up to 50 lbs to a height of at least 5 feet.

Nice To Haves

BA Degree in Electronics or Engineering
2 – 4 Years of Experience as a Medical Laboratory Technician –or- Medical Laboratory Scientist (MLS, MT, CLS)

Responsibilities

Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

Benefits

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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