Field Service Engineer - HW - Portland, OR

Siemens Healthineers

4d•Remote

About The Position

The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support. Siemens Healthineers is a leader in medical technology, constantly pushing the boundaries to create better outcomes and experiences for patients. The company offers a culture of inclusivity where the potential of every individual can be unleashed, sparking ideas that lead to positive impact and continued success. The base pay range for this position is: $61,150 - $84,084.

Requirements

Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Uses acquired job skills and company policies to complete assigned tasks.
Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
Sound knowledge of and professional technical experience with micro-computers/PC based systems.
Sound computer usage and debugging skills.
Ability to identify and repair routine software and delivery system network problems.
Identify and resolve simple imaging system defects.
Minimum: HS Degree or Equivalent.
Candidate must live within close proximity or be willing to relocate to Portland, OR.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Associate degree, technical /vocational training or military experience with electronics and 2 – 5 years of related experience.
Able to handle difficult customer situations including troubleshooting while the customer is observing.
Is assigned as primary support for machine accounts for which certification has been completed.
Be able to understand and utilize the escalation process to Sr FSE, Management, NTS, PSE, Applications.
Has completed all required VMS training classes for C3 products.
Has completed VMS HW Level II and Imaging Level II certification testing.
Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Responsibilities

Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
Perform routine maintenance, including major STBs.
Diagnose and solve moderately complex mechanical problems, including simple vacuum leaks.
Perform vacuum system gun replacements and target replacements.
Achieve certification status for C3 products.
Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings.