Field Service Engineer - Must be within 2.5 hour drive of Campo, CA

General Dynamics Information Technology • Yuma, AZ

15d • Remote

About The Position

Support a fielded Border Patrol surveillance system that provides situational awareness in support of the Border Patrol’s mission. The system is deployed along the southern border of the United States. The role involves outdoor work, travel to customer locations, teamwork, independent time management, and learning and adapting to new technology. The employee must be a U.S. citizen, hold a valid driver’s license, be able to obtain a Public Trust BI clearance, and be able to lift at least 35 pounds. The position is remote, but the employee must live within a 2.5-hour drive of Campo, California. A company vehicle is provided. Travel is 50–75%, and the schedule is 40 hours per week.

The Field Service Engineer provides onsite and remote support for company products and systems at government customer locations. Duties include troubleshooting, diagnosing, and resolving hardware, software, and network problems; installing, configuring, testing, and maintaining equipment; and advising customers on technical products and systems. The engineer supports users through training and troubleshooting guidance, documents service activity and recommendations, reports recurring issues, and collaborates with customer, sales, product, and engineering teams to maintain customer satisfaction and improve service. The position reports to the service manager.

Requirements

• At least 2 years of related experience.
• U.S. citizenship.
• Valid driver’s license.
• Ability to obtain a Public Trust BI clearance.
• High school diploma is mandatory.
• Must live within a 2.5-hour drive of Campo, California.
• Ability to lift at least 35 pounds.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Strong customer service orientation and problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Ability to drive to customer locations, including remote locations, in the assigned area.

Nice To Haves

• Bachelor of Science degree preferred.
• Previous experience in information technology, network operations, or security operations centers may be helpful.
• Experience with communication systems, including microwave, radar, and video surveillance systems.

Responsibilities

• Provide onsite troubleshooting, diagnosis, and resolution of technical issues with equipment and systems.
• Conduct root-cause analysis of hardware, software, and network issues to restore functionality.
• Promote and provide company products or services at government customer locations, maximizing customer satisfaction.
• Advise customers on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.
• Install, configure, and test equipment and systems according to client specifications and company procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
• Serve as a liaison between the program, company, and customers, maintaining productive relationships and clear expectations.
• Prepare training documents and train end users on system use, maintenance, and troubleshooting.
• Provide remote troubleshooting support when onsite visits are not feasible.
• Respond promptly to customer needs and help resolve issues.
• Maintain detailed records of service visits, issues, resolutions, and recommendations.
• Create performance reports and standard operating procedures, and report recurring issues and potential improvements to engineering and product teams.
• Collaborate with sales, product, and engineering teams to support service quality and customer satisfaction.
• Support company business plans and initiatives, follow privacy regulations, and present technical reports to customers.
• Travel to assigned customer locations to provide field support, perform routine maintenance and troubleshooting, and deliver or install equipment.
• Resolve maintenance and operational issues in the field.

Benefits

• 401(k) with company match.
• Medical plan options, including plans with Health Savings Accounts.
• Dental and vision plan options.
• Paid education and certifications.
• Paid vacation and holidays.
• Paid time off plans that include sick and personal time.
• Paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED