Field Service Engineer-Baltimore, MD/ Washington D.C.
About The Position
At Cytiva, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.
Requirements
- Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR Associate's degree with 2+ years’ experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
- Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires travel up to 45-55%, flying & driving, which may potentially include overnight stays.
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
Nice To Haves
- Previous experience in Life Sciences / Med Device / Biotech industry experience
Responsibilities
- Responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
- May develop new customer service/product agreements.
- Responds to customer support calls within an assigned territory.
- Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
- Maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
