Access Reimbursement Manager - Baltimore/Washington D.C.

Madrigal Pharmaceuticals•Baltimore, MD

7d•$176,000 - $215,000•Remote

About The Position

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH. Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c). Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way. We are seeking dedicated and results-driven Access and Reimbursement Manager (ARMs) to join our team. In this role, you will serve as the primary field-based resource to support practices in ensuring optimal patient access to a large pharmacy benefit specialty product. You will collaborate closely with healthcare providers and internal teams to address access barriers, deliver patient-centric solutions, and educate stakeholders on reimbursement processes.

Requirements

Bachelor’s degree required; advanced degree or certification in healthcare-related fields is a plus.
Minimum of 5 years of experience in access and reimbursement, patient support services, or pharmaceutical field roles.
Knowledge of pharmacy benefit structures, reimbursement processes, and specialty pharmacy networks.
Experience in Hepatology, Gastroenterology is preferred
Strong interpersonal and communication skills, with the ability to build relationships and provide exceptional customer service.
Proven ability to work independently, prioritize tasks, and adapt to a fast-paced environment.
50-60% Travel required within the assigned territory.

Nice To Haves

Advanced degree or certification in healthcare-related fields

Responsibilities

Work directly with HCP offices to provide expertise on access and reimbursement challenges, including benefits investigation, prior authorizations, appeals, and financial assistance.
Partner with healthcare providers to ensure patients have timely access to prescribed therapy by addressing access issues proactively.
Educate healthcare providers and their staff on payer-specific policies, coverage criteria, and reimbursement processes for the specialty product.
Conduct in-service programs and provide resources to help practices navigate access challenges effectively.
Act as a liaison between the field team and internal stakeholders, providing insights on regional access trends and challenges.
Collaborate with trade, market access, sales, patient support services, and analytics teams to ensure alignment and support for practices.
Identify and resolve access barriers through collaboration with payers, specialty pharmacies (SPs), and other key stakeholders.
Escalate unresolved issues to appropriate teams, ensuring timely resolution and communication back to providers.
Leverage data and analytics tools to identify access trends, prioritize efforts, and report progress to leadership.
Maintain accurate records of activities and interactions with practices to ensure compliance and track outcomes.