Field Service Engineer (4+ years)
About The Position
At Medtronic, we offer a career of exploration and innovation, helping to champion healthcare access and equity. We foster an inclusive culture where diverse perspectives drive innovation. A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams. To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. The candidate must reside in one of the following locations: Seattle, WA; Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Charlotte, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO, Las Vegas, NV, Minneapolis, MN, Corpus Christi/Brownville, TX, Tulsa, OK.
Requirements
- Requires minimum of 4 years of relevant experience.
- Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
- Relevant experience in clinical field service or clinical customer support experience.
- Excellent English writing and verbal communication skills.
Nice To Haves
- Bachelor’s degree in Bioengineering, engineering or technology field
- Experience with robotics or motion control
- Previous experience as Technician/Field Services within medical device industry
- Experience with anatomy, surgical protocol and medical terminology
- Ability to troubleshoot with technical skills, creativity and high discipline
- Familiarity with most used test equipment
- Ability to read and understand schematics and engineering drawings
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
- Performed troubleshooting and repairs on medical devices
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Responsibilities
- Installs, operates, maintains, repairs and modifies equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Maintains effective customer communications and relations.
- May provide onsite training of customer support personnel.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
High school or GED
