Field Service Engineer (4+ years)

Medtronic•Reno, NV

1d•$60,000 - $90,000•Onsite

About The Position

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.

Requirements

Requires minimum of 4 years of relevant experience.
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
Relevant experience in clinical field service or clinical customer support experience.
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Excellent English writing and verbal communication skills
Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.
Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders.
Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations.
Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction.
Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment.
Willingness to travel frequently, including potentially internationally (up to 75%).

Nice To Haves

Bachelor’s degree in Bioengineering, engineering or technology field
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Experience with anatomy, surgical protocol and medical terminology
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Performed troubleshooting and repairs on medical devices

Responsibilities

Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.