Field Service Engineer - Philadelphia, PA

Danaher•Philadelphia, PA

12h•$41 - $42•Remote

About The Position

The Field Service Engineer is responsible for providing an exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude. This position reports to the Sr. Field Service Manager of the Southeast field service team and will be a fully remote role, supporting our customers in the greater Southeast US states. The ideal candidate is located within one hour of Philadelphia, PA. In this role you will have the opportunity to proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers, propose process improvements that improve internal and external customer processes, and manage a diverse technical product portfolio.

Requirements

Associates degree with at least 2 years of experience. We will consider trade school or appropriate industry experience of equivalent complexity as a field service engineer.
Strong communication skills utilized in a professional manner
Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
Ability to travel daily throughout the Southeast, with 30% overnight travel as business demands
Must have a valid driver's license with an acceptable driving record
Ability to lift, move or carry equipment and tools up to 50lbs

Nice To Haves

Bachelor’s degree in engineering, Biology, or related field
Previous experience with a customer facing role
Previous experience managing a diverse product portfolio

Responsibilities

Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
Propose process improvements that improve internal and external customer processes
Manage a diverse technical product portfolio