Field Service Engineer - Must be within 2.5 hour drive of Campo, CA

General Dynamics Information Technology • Chula Vista, CA

15d • Remote

About The Position

Support a fielded Border Patrol surveillance system that provides situational awareness in support of the Border Patrol's mission. The system is deployed along the Southern Border of the United States. The role involves field service and support for GDIT products and systems at government customer locations, including on-site troubleshooting, installation, maintenance, customer training, and remote support. The position requires regular travel to customer locations in the assigned area, including remote sites, and is based remotely for candidates within a 2.5-hour drive of Campo, California. GDIT provides a company vehicle. The position reports to the service manager in the department.

Requirements

• At least 2 years of related experience.
• U.S. citizenship is required.
• Must have a valid driver's license.
• Must be able to obtain a Public Trust BI clearance.
• Must be located within a 2.5-hour drive of Campo, California.
• Must be able to lift at least 35 pounds.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Strong customer service orientation and problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Ability to travel and drive to customer locations, sometimes remote, in the assigned area.

Nice To Haves

• Bachelor of Science degree preferred.
• Previous experience in information technology, network operations, or security operations centers may be helpful.
• Experience with communications systems, including microwave, radar, and video surveillance systems.

Responsibilities

• Troubleshoot, diagnose, and resolve technical issues with equipment and systems at customer locations.
• Conduct root-cause analysis of hardware, software, and network issues to restore functionality.
• Promote and provide GDIT products or services at government customer locations and work to maximize customer satisfaction.
• Advise and guide customers on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.
• Install, configure, and test equipment and systems according to client specifications and GDIT guidelines and procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
• Serve as a liaison between the GDIT program and customers, maintaining productive relationships and clear communication.
• Prepare training materials and train end users on system use, maintenance, and troubleshooting.
• Provide remote troubleshooting support to government clients when on-site visits are not feasible.
• Respond promptly to customer needs and issues while protecting business interests.
• Create performance reports and standard operating procedures, and manage complex projects across sectors or states.
• Document service visits, issues, resolutions, and future recommendations; report recurring issues and potential improvements to engineering and product teams.
• Collaborate with sales, product, and engineering teams to support service quality and customer satisfaction.
• Support GDIT business plans and initiatives, maintain attention to detail and organization, and present a positive company image while traveling.
• Follow company and industry privacy regulations; create technical reports, present to customers, cultivate commercial relationships, and develop vendor partnerships.
• Drive to customer locations in the assigned area to perform routine maintenance and troubleshooting.
• Provide technical field support by servicing sites and delivering or installing equipment; resolve field maintenance and operational issues and perform troubleshooting procedures.

Benefits

• 401(k) with company match.
• Comprehensive health and wellness packages, including medical plan options and Health Savings Accounts.
• Dental and vision plan options.
• Paid education and certifications.
• Paid vacation and holidays.
• Paid time off plans that include vacation, sick, and personal time.
• Paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED