Field Service Engineer (4+ years)

Medtronic•St. Louis, MO

4d•$60,000 - $90,000•Remote

About The Position

As a Field Service Engineer (FSE) supporting Medtronic’s Hugo™ robotic-assisted surgery platform, you will serve as the primary technical partner for healthcare customers, ensuring system reliability and performance in clinical environments. This role is responsible for the installation, maintenance, repair, and troubleshooting of Hugo systems, while providing onsite technical support and training to healthcare professionals. The FSE collaborates closely with customers, engineering teams, and internal stakeholders to resolve complex technical issues, optimize system performance, and deliver feedback that supports continuous product improvement and customer success. This is a remote, customer-facing position requiring residence in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75%.. As a Field Service Engineer, you will be the technical expert customers rely on to install, maintain, troubleshoot, and optimize advanced medical technologies. You will partner directly with healthcare professionals, delivering hands-on technical support that helps maximize system performance and supports exceptional patient care.

Requirements

High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
Experience supporting customers in a field-based technical service environment.
Ability to travel up to 75% within the assigned territory.
English communication skills, written and verbal.
Relevant experience in clinical field service or clinical customer support experience.

Nice To Haves

Bachelor’s degree in Bioengineering, Engineering, Technology, or related technical discipline.
Experience servicing medical devices in hospital or clinical settings.
Experience with robotics, automation, or motion control systems.
Experience troubleshooting electromechanical or biomedical equipment.
Ability to read and interpret schematics, engineering drawings, and technical documentation.
Excellent English written and verbal communication skills.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Install, commission, and upgrade medical equipment and integrated systems at customer sites.
Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
Perform preventive maintenance, inspections, and system performance evaluations.
Execute equipment repairs, modifications, and engineering change implementations.
Provide technical guidance and operational training to clinical and customer support teams.
Document service activities, technical findings, and corrective actions accurately.
Collaborate with engineering and technical support teams to resolve complex customer challenges.
Build trusted relationships with customers through responsive and professional service.