Field Service Engineer

ICU Medical • United States,

17d • Remote

About The Position

Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory.

Requirements

• Strong cGMP, process and product knowledge.
• Excellent verbal and written communication skills.
• Must be at least 18 years of age.
• High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience.
• Minimum of 3 years of experience in a technical vocation.
• Must be eligible for the corporate credit card.
• Ability to work overtime as needed.
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices.
• Must be able to lift 30-40 lbs.
• Prolonged standing when installing, repairing or upgrading devices.

Nice To Haves

• Healthcare background preferred.

Responsibilities

• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Utilize the Field Service Basic Operating Procedures.
• Management of Test Equipment.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.
• Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption.

Benefits

• ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
• With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
• We're ready to bring you consistent quality, innovation, and value in more areas than ever.
• Our focus allows us to bring you: Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree