Field Service Engineer I - X-Ray

Block Imaging Parts & Service LLC•Philadelphia, PA

18d•$57,000 - $80,000•Onsite

About The Position

Block Imaging is seeking a dedicated, technically skilled Field Service Engineer to service medical imaging equipment, primarily X-Ray, in the Metro Philadelphia area. The role involves daily onsite work at a local hospital, with travel to other healthcare facilities when needed. The engineer provides technical support and service to customers by installing, inspecting, testing, troubleshooting, calibrating, and maintaining imaging equipment in accordance with safety regulations and OEM specifications. The work includes diagnosing and resolving electronic, mechanical, computer, and network-related issues independently in the field, while ensuring systems meet customer needs and operate effectively. The Field Service Engineer represents Block Imaging professionally, communicates customer feedback and project updates to internal teams and management, and documents processes and provides end-user training. The role emphasizes ongoing technical learning, customer service, collaboration, and alignment with Block Imaging’s core values of Growth, Integrity, Together, and Honor. The position requires physical activity such as bending, climbing, lifting and pushing or pulling equipment, and exposure to machinery, occasional loud noise, and hazardous materials. The base pay range is $57,000–$80,000, with actual pay varying according to job-related knowledge, skills, and experience. Block Imaging offers health and wellness benefits, paid time off, holiday pay, bonus opportunities, retirement benefits, tuition assistance, paid parental leave, and other team-member perks.

Requirements

Associate or bachelor's degree in Biomedical, Electrical, or Electronics Engineering, or equivalent military or technical training.
0–2 years of experience servicing electro-mechanical or medical equipment.
Strong electronics and mechanical troubleshooting skills.
Ability to read schematics, wiring diagrams, and service manuals.
Basic computer, networking, and software-loading skills.
Knowledge of radiation safety and hospital compliance.
Good customer communication and service documentation skills.
Willingness to learn and work under senior Field Engineer guidance.
Strong organizational skills, including prioritizing tasks, managing deadlines, and maintaining focus.
Mechanical aptitude, initiative, and critical-thinking skills for problem solving.
Ability to manage concurrent projects and meet timelines.
Ability to build positive working relationships with team members, customers, and vendors.
Flexibility and confidence in resolving situations with mature leadership.
Solution-oriented approach and ability to treat others with dignity and respect.
Ability to maintain high standards and complete projects on time.
Experience delivering and expecting a high level of customer service.
Thorough knowledge of safety regulations.
Exceptional communication skills, including active listening, clear verbal expression, and effective writing.
Proficiency in Excel, Word, Outlook, keyboarding, and internet research.
Strong attention to detail and consistent follow-through.
Computer diagnostic software and hardware skills.
Database entry and management skills.
Collaborative approach that promotes open communication and shared success.
Self-starter who uses downtime productively.
Valid driver’s license and proof of safe driving history.
Must successfully complete an MVR and criminal background check and drug screen.
Must pass a DOT-required medical exam and, if asked to operate rental trucks or fleet vehicles, a written examination.
Must complete on-the-job driver safety training if asked to operate rental trucks or fleet vehicles.
Must be at least 21 years old to drive a company vehicle.
Must exhibit Block Imaging’s core values of Growth, Integrity, Together, and Honor.

Nice To Haves

Exposure to X-Ray, Ultrasound, C-arm, or assist-level CT/MR servicing, including preventive maintenance and parts swaps.

Responsibilities

Service medical imaging equipment, primarily X-Ray, in the Metro Philadelphia area.
Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
Ensure imaging systems operate effectively and meet customer needs and expectations.
Evaluate, install, and perform preventive maintenance on imaging equipment.
Provide advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
Continue expanding knowledge of equipment repair and installation.
Represent the company professionally during onsite interactions and communicate customer feedback to internal teams.
Provide regular project updates, feedback, and insights to management, including the Zone Service Director.
Remain available to address technical issues and respond promptly to inquiries.
Document newly developed processes and provide training to end users.
Perform additional duties as assigned to support team and organizational goals.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, beginning on the first day of employment.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company matching contribution up to 6%.
Access to financial planning tools and training.
Team member discounts and special deals.
Tuition assistance reimbursing 50% of eligible costs, up to $1,000 per calendar year after three months of service and up to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Holiday pay.