Field Service Engineer
About The Position
The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. We are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems. This may include hardware, software, and networking products as well as operating systems. You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers, this position is preferably based in San Francisco, CA, but will consider candidates in the Los Angeles area within 30 miles of LAX.
Requirements
- Bachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience
- 4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
- Must be able to obtain and hold security clearance to gain access to customer sites
- Must have a valid passport to gain access to government sites
- Valid US driver’s license
- Must be able to travel up to 75% overnight
- Spectroscopy experience highly desirable
- Strong drive to learn and expand your skills
- Enjoy working remotely, whilst engaging and visiting customers on-site
- Excellent written and verbal communication skills
- Ability to coordinate and prioritize efficiently
- Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards
- Ability to handle customer expectations, and balance customer requirements with business needs
Responsibilities
- Diagnose and resolve product performance problems
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
- Deliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serve as an internal resource on technical issues and manage product escalations
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- May calibrate equipment on-site for large volume customers
Benefits
- Eligibility for bonus
- Eligibility for stock
- Company car or reimbursement for personal vehicle usage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
