Field Service Engineer - North America Region

ITW

12d•$30 - $40•Onsite

About The Position

This is a unique, HQ-based Field Service Engineer role for someone who thrives on variety over a fixed territory. As our floater FSE, you'll step into a trainer's or mentor's territory anywhere in North America for the full duration of each training or mentoring event, keeping coverage seamless while they're out. When no event is active, you'll cover PTO, illness, and peak overflow. Being based at MTS headquarters means faster ramp-up, direct access to SMEs and training resources, and central dispatch to wherever coverage is needed next. Day to day, the work is hands-on: installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites. Training on MTS-specific technology is provided, and strong hands-on technical aptitude is essential. Travel: This role involves frequent travel to customer sites across North America, since coverage assignments follow wherever a training or mentoring event or overflow need arises. Travel will vary week to week rather than following a fixed regional pattern, and candidates should be genuinely comfortable with, and energized by, a highly travel-oriented role.

Requirements

Hands-on technical aptitude
Willingness to travel
Interest in growing into an independent field service role
Comfort working with tools, wiring, mechanical assemblies, and technical systems
Strong communication skills and professional interaction with customers
Valid driver’s license and ability to meet company vehicle requirements

Nice To Haves

Exposure to hydraulics, instrumentation, sensors, controls, or automation
Calibration, diagnostics, or test-equipment experience
Hands-on mechanical and/or electrical troubleshooting
Familiarity with common electrical and mechanical diagnostic tools and test equipment

Responsibilities

Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems
Diagnosing issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips
Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods
Perform calibrations independently for assigned customer systems
Manage service documentation, assigned assets, and customer communication professionally
Work directly with customer engineering and lab teams in a service-oriented environment
Maintain technical training and compliance with MTS quality and safety standards